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I'm very keen to hear views from both readers and potential readers. So this is for anyone who'd like to make any comment about the book, whether or not you've read it, or whether or not you do work or have worked for the John Lewis Partnership. We can then set up an off-site email conversation. I'd like to hear from you if you have a particular interest, a story from your own experience, or indeed if you feel that I've made mistakes – there are certain to be some in such a massive undertaking. Do tell me them, so that they can be corrected in any reprint.

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